4 Practices for Civic Leadership in the Age of COVID-19

10 Sep 2020


Back in 2017, I posted about my observations regarding four common skills that Civic Leaders exhibit. After 5-months of a global pandemic, I thought it was a good time to return to and expand upon the list of skills that I see differentiating leaders making an impact. Those 4 skills (Listen, Research, Create, Act) skills remain essential, but to take them a step further, these practices will set you up for success in these unprecedented times:

Show Empathy

Simply put, empathy is “the ability to understand and share the feelings of another.” Civic leaders need to have the ability to understand the feelings and experiences of an incredible diversity of stakeholders. They need to exercise empathy at times when their personal lives and organizational dynamics may be under unprecedented stress. Civic leaders who practice empathy create pathways to respond to immediate community needs while driving community-focused, long-term economic recovery.

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